General feedback from partners or stakeholders regarding the CHF can be sent to firstname.lastname@example.org, and will be answered by the pertinent focal point within the Humanitarian Financing Unit, in order to fully address or answer the issue raised by the sender. The CHF Helpline on 079 300 11 39 is available at all times to respond to any immediate questions on the CHF.
The HFU will also be carrying out online surveys of stakeholders from the humanitarian community, partners and Advisory Board members on a range of topics on a regular basis in order to gage people's understanding of the CHF and its processes, the relevance of allocations and overall impact of the CHF on humanitarian issues, amongst others. Survey results will be circulated to the humanitarian community in Afghanistan and posted online at: http://www.unocha.org/afghanistan/resources-and-publications
CHF stakeholders with concerns or complaints regarding the CHF Afghanistan processes or decisions that they feel have not been properly or insufficiently addressed through normal communication channels, can at any point in time contact the OCHA Head of Office or write to email@example.com with these concerns. Complaints will be compiled, reviewed and raised to the Humanitarian Coordinator, who will then take a decision on necessary action(s). The Humanitarian Coordinator will share with the Advisory Board any such concerns or complaints and actions taken thereof.
|Policy and Programme Issues - OCHA Afghanistan, Kabul|
|Mr. Mark Bowden, Humanitarian Coordinator: firstname.lastname@example.org|
|Mr. Dominic Parker, OCHA Head of Office: email@example.com|
|Ms. Maia McFadden, OCHA Pooled Fund Manager: firstname.lastname@example.org|
|Fund Administrative Agent Issues - Multi-Partner Trust Fund Office (MPTF Office), Bureau of Management, United Nations Development Programme|
|Mr. Yannick Glemarec, Executive Coordinator: email@example.com|
|Ms. Eva Saenz, Portfolio Manager: firstname.lastname@example.org|
|Multi-Partner Trust Fund Office (MPTF Office)|