Annex I: Performance Indicators

This table is a consolidated list of indicators for all headquarters indicators for all headquarters work units reflecting progress against the OCHA Strategic Framework 2007-2009. For each goal and objective, it includes a measurement of performance (indicator) and its corresponding achievement.

Goal One: A better coordinated, more equitably supported international humanitarian response system

Objective 1.1 — A predictable and needs-based humanitarian financing system

Indicators:

Achieved:

CAPS — Integration of humanitarian financing innovations with CAP to achieve faster and more equitable funding. CAPs become a comprehensive barometer of humanitarian response through increased inclusion of NGO activities and funding needs.

Indicators:

Achieved:

CAPS — Rapid publication of flash appeals supported by CAP Section (with assistance to field offices and relevant desks).

Indicators:

Achieved:

CAPS — Development of a strategic-level monitoring system for appeal situations, based on IASC-agreed key indicators, thresholds and methods. Guidelines for prioritization of projects promoted.

Indicators:

Achieved:

CAPS — Guidelines for prioritization of projects.

Indicators:

Achieved:

DERS& — Continued outreach to the donor community on the need to provide funding that is adequate and in line with agreed priorities, including support to the implementation of the Good Humanitarian Donorship work plan.

Indicators:

Achieved:

ESS — External Evaluation of the CERF (phase II) finalized.

Indicators:

Achieved:

CERF — CERF well resourced with the annual target reached and financial engagement of the corporate sector ensured in the long term.

Indicators:

Achieved:

CERF — Policy development for humanitarian financing supported. CERF guidelines and policies developed, and approved by the Emergency Relief Coordinator.

Indicators:

Achieved:

CERF — Accountability and transparency of CERF allocations improved.

Indicators:

Achieved:

CERF — Country-level capacity to develop CERF requests strengthened.

Indicators:

Achieved:

Objective 1.2 — Improved coordination structures at global, regional, and national levels

Indicators:

Achieved:

IASC/ECHA — Dialogue and consultation with other humanitarian initiatives (including the Global Humanitarian Platform) and stakeholders (including the IASC subsidiary bodies) facilitated at global and country levels. Monthly ECHA meetings facilitated resulting in concrete action points.

Indicators:

Achieved:

CERF — RCs / HCs fully informed about the CERF.

Indicators:

Achieved:

DPSS — Displacement and protection capacities improved among RC/HCs and IASC Country teams in line with the internal protection policy instruction.

Indicators:

Achieved:

DPSS — ProCap deployments to support field coordination of protection.

Indicators:

Achieved:

DPSS — Training of standby ProCap partners to common standards.

Indicators:

Achieved:

EPS — Regional offices supported in setting up and strengthening inter-agency disaster management mechanisms at the national level.

Indicators:

Achieved:

HRSU — Internal OCHA guidance on its role in advocating for and driving the cluster approach as the preferred modus operandi for responding to emergencies and disasters developed.

Indicators:

Achieved:

HRSU — Global capacity-building exercise sufficiently resourced, and effectively monitored and reported on to stakeholders.

Indicators:

Achieved:

HRSU — RCs/HCs equipped to establish emergency coordination mechanisms in accordance with the cluster approach.

Indicators:

Achieved:

HRSU Fully trained personnel deployed by global cluster leads to head up field-based clusters in new emergencies.

Indicators:

Achieved:

HCSP Key Humanitarian Coordination System issues clarified and endorsed by the IASC. Leadership and coordination skills of HCs and RCs enhanced. Humanitarian Coordinator Career Development Programme developed and endorsed by the IASC.

Indicators:

Achieved:

PIC Regional inter-agency forums involving key actors in disease outbreak and pandemic preparedness organized and strengthened to provide support to country-level contingency planning beyond the health sector. Best practices shared across regions and adapted to different contexts.

Indicators:

Achieved:

CMCS Regional CMCoord structures established. Country-specific CMCoord guidelines that support the operational aspects of the humanitarian response system in complex emergencies developed and established.

Indicators:

Achieved:

LSU UNHRD stockpile, stockpile register, customs facilitation and DHL airport teams within the logistics and emergency shelter cluster streamlined.

Indicators:

Achieved:

ESS Inter-agency real-time evaluations implemented in appropriate situations. External Evaluation of the Implementation of the Cluster Approach (phase II) finalized. Tsunami Evaluation Coalition recommendations continued to be implemented.

Indicators:

Achieved:

IGSS Understanding of Member States on the use of military assets in disaster settings advanced.

Indicators:

Achieved:

PPAS Guidelines developed for OCHA headquarters and field offices on integrated mission planning. A common position among OCHA and its IASC partners established in relation to emerging challenges to cooperation in environments shared with military actors.

Indicators:

Achieved:

GAT GenCap expanded in both number and skill set. GenCap advisers deployed to support the cluster approach, Humanitarian Coordinators and inter-agency cluster teams. Pilot phase of monitoring and evaluation framework finalized. Policy guidance and training on gender, gender-based violence and sexual exploitation and abuse provided to humanitarian actors.

Indicators:

Achieved:

ITS Working Group on Emergency Telecommunications supported. Standardization of emergency telecommunications and information technology solutions among the humanitarian community promoted.

Indicators:

Objective 1.3 — Strengthened OCHA emergency response capacity

Indicators:

Achieved:

DERS/NY Strategic partnerships established with key private sector partners through the provision of expertise and services.

Indicators:

Achieved:

CSS Trigger mechanisms and modalities for surge deployment of advocacy and public information support to regional and field offices clarified.

Indicators:

Achieved:

ITS ICT capacity in the field strengthened.

Indicators:

Achieved:

ITS Partnerships expanded.

Indicators:

Achieved:

RW Regional presence of ReliefWeb strengthened. Knowledge transferred between ReliefWeb offices and new region-based staff.

Indicators:

Achieved:

CMCS Trained UN-CMCoord Officers available for deployment. Use of Central Register/MCDA Directory improved. Enhanced utility and value of MCDA Directory and MCDA requesting procedures.

Indicators:

Achieved:

FCSS Humanitarian reform better integrated into UNDAC methodology.

Indicators:

Achieved:

LSU Interaction with relief providers in the areas of logistics information and provision strengthened.

Indicators:

Achieved:

LSU OCHA’s equipment capacity in response to emergencies strengthened by establishing a plan to mobilize a range of equipment.

Indicators:

Achieved:

LSU Agreements with partners reached for the lease of a number of assets.

Indicators:

Achieved:

SCS Emergency response roster implemented. Development of and knowledge about the profession of surge capacity providers enhanced.

Indicators:

Achieved:

SCS Emergency deployments of coordination personnel to initiate or bolster in-country coordination structures facilitated.

Indicators:

Achieved:

PPAS Policy support provided to OCHA emergency response at both headquarters and field level.

Indicators:

Achieved:

CRD Geneva, New York and Regional Office response improved.

Indicators:

Achieved:

Objective 1.4 — Greater incorporation of disaster risk reduction approaches and strengthened preparedness in humanitarian response

Indicator:

Achieved:

EPS National and regional response preparedness capacities in relation to disaster risk reduction strengthened. Institutional capacity and coordination mechanisms enhanced. The OCHA Disaster Response Preparedness Toolkit launched and distributed to all OCHA staff and Resident Coordinators / Humanitarian Coordinators in disaster-prone countries.

Indicators:

Achieved:

FCSS UNDAC/INSARAG familiarisation modules organised to spread knowledge of international response in sudden-onset disasters.

Indicators:

Achieved:

FCSS UNDAC response preparedness missions provided in response to requests from countries of the United Nations.

Indicators:

Achieved:

FCSS International urban search and rescue teams operationally classified according to response capacity.

Indicators:

Achieved:

FCSS Disaster risk reduction and preparedness methodology incorporated into UNDAC training.

Indicators:

Achieved:

DVPS Policy advice and analysis for OCHA on disaster risk reduction strengthened. Support to field staff and partners provided.

Indicators:

Achieved:

ITS Awareness programme for the Tampere Convention on the Provision of Telecommunication Resources for Disaster Mitigation and Relief Operations developed.

Indicators:

Achieved:

CRD Disaster risk reduction and preparedness measures incorporated into OCHA operations on the basis of a multi-hazard analysis.

Indicators:

Achieved:

PIC Pandemic preparedness built upon existing mechanisms for disaster preparedness, mitigation and response, and — as much as possible — fully integrated into national structures for disaster and crisis management.

United Nations Country Teams assisted to support national governments with pandemic and catastrophe preparation, including participating in simulations. Humanitarian actors agree upon and undertake priority actions to deliver assistance during a pandemic.

Indicators:

Achieved:

PIC provided support to 90 United Nations country teams in 2008.

The IFRC-led Humanitarian Pandemic Preparedness project is running behind schedule and no inter-agency country humanitarian plans have yet been produced although it is hoped to deliver 30 by the end of 2010.

Objective 1.5 — A strategy contributing to seamless transition and early recovery

Indicator:

Achieved:

CRD Predictable and sustainable phase-out of OCHA field offices promoted and supported.

Indicators:

Achieved:

CAP 1994 IASC CAP Guidelines updated to incorporate latest agreed policy on transition, including the United Nations Development Group/Executive Committee on Humanitarian Affairs Guidance Note on Transitional Appeals and outcomes of the OCHA Transition Working Group.

Indicators:

Achieved:

Goal Two: Recognized OCHA leading role in humanitarian policy, advocacy and information management

Objective 2.1 — Action-oriented analysis of humanitarian trends and emerging policy issues

Indicator:

Achieved:

IASC/ECHA Action items on IASC-agreed policy priorities reflecting current trends monitored. Progress in implementing normative guidance produced by IASC subsidiary bodies monitored.

Indicators:

Achieved:

PPAS Lessons learned, best practices, analysis and general guidance on humanitarian policy considerations converted into consolidated country-specific policy and planning inputs.

Indicators:

Achieved:

PoC Monitoring methodology and indicators developed for key protection priorities, including access restrictions.

Indicators:

Achieved:

Objective 2.2 — More strategic advocacy of humanitarian principles and issues

Indicator:

Achieved:

IASC/ECHA Common advocacy messages on major humanitarian issues and crises regularly discussed and endorsed in ECHA meetings.

Indicators:

Achieved:

DPSS Profile of forgotten displacement crises.

Indicators:

Achieved:

IRIN Vulnerable communities in Afghanistan and Somalia provided with information on key issues that affect lives and livelihoods.

Indicators:

Achieved:

IRIN Market research and audience survey conducted

Indicators:

Achieved:

IRIN IRIN news and analysis expanded in Southeast Asia, providing greater insight into disaster responses, humanitarian crises and the HIV/AIDS epidemic in the region.

Indicators:

Achieved:

GCMS Partnership-building and system-wide advocacy related to humanitarian coordination issues supported through regular dialogue and briefings with the humanitarian liaison network on emergency situations and countries and regions of concern. A systematic process of identifying humanitarian issues and trends established.

Indicators:

Achieved:

DERS (NY) Existing relationships nurtured and new ones developed with members of the G77, the private sector, NGOs, parliamentarians and regional organizations. Strategic approach to the functioning of the OCHA Donor. Support Group implemented. Good Humanitarian Donorship policies promoted and influenced as appropriate.

Indicators:

Achieved:

EPS Awareness raised on the humanitarian implications of climate change, internally and externally.

Indicators:

Achieved:

CMCS UN-CMCoord guidelines, humanitarian principles and UN-CMCoord Officer field handbook systematically disseminated to partners and used. Humanitarian aspects of civil-military coordination incorporated into domestic and international training curricula. UN-CMCoord training programme delivered to military and civilian actors. Military exercises simulating humanitarian scenarios supported.

Indicators:

Achieved:

IGSS Intergovernmental strategy aimed at building understanding and acceptance of priority humanitarian policy issues and principles developed and implemented. Strategy related to OCHA’s work with regional and sub-regional organizations developed.

Indicators:

Achieved:

CSS Modalities to ensure more complementary key messaging between OCHA and its NGO partners clarified. Support to OCHA’s senior management team, other senior officials, visiting field staff and the Office of the Spokesperson of the Secretary-General provided in order to gain more extensive outreach for priority messaging.

Indicators:

Achieved:

HRSU Rollout of the cluster approach enhanced.

Indicators:

Achieved:

HRSU Policy and operational guidance on clusters and wider reform incorporated and reflected in relevant advocacy/public information trainings, workshops, country, communication strategies and related material.

Indicators:

Achieved:

Objective 2.3 — A common approach to needs assessments and impact evaluation

Indicators:

Achieved:

ACE Inter-agency process established for development of indicators, definitions and approaches to facilitate multi-sectoral assessment and classification, including creation of a steering group (donors, United Nations Agencies, NGOs and other interested stakeholders) and a technical advisory group.

Indicators:

Achieved:

ACE Potential common indicators and definitions identified. Gaps and duplication in needs assessment practice analysed.

Indicators:

Achieved:

ESS A strategy for system-wide impact assessments and evaluations (including of cluster leads) developed and promoted.

Indicators:

Achieved:

Objective 2.4 — Protection advanced at global, regional and national levels

Indicator:

Achieved:

PoC Strengthened advocacy on the protection of civilians with the Security Council and Member States through systematic briefings and strategic planning, and updating of tools such as the Aide Mémoire on Issues Pertaining to the Protection of Civilians in Armed Conflict. Bilateral meetings held with key regional organizations to develop a road map elaborating protection policy papers for each organization. Sub-regional workshop held. Protection of civilians at the country level strengthened.

Indicators:

Achieved:

GAT Global advocacy undertaken on gender-based violence, including improved prevention and response programmes and country-level coordination.

Indicators:

Achieved:

GAT Policies finalized on protection from sexual exploitation and abuse, compliance mechanisms and capacity building (including a United nations-wise Victims Assistance Policy).

Indicators:

Achieved:

DPSS Protection mainstreamed in clusters/sectors and in transition situations.

Indicators:

Achieved:

DPSS Protection and displacement capacity is a standard component of Emergency Response Roster skills and DPSS staff are available for surge support.

Indicators:

Achieved:

DPSS Protection mainstreamed in clusters/sectors and in transition situations.

Indicators:

Achieved:

Objective 2.5 — Strengthened information management based on common standards and best practices

Indicator:

Achieved:

CAP FTS extended to become a field tool for: tracking and managing pooled funds; making pooled fund allocation decisions; uploading and revising projects; and recording monitoring and evaluation information.

Indicators:

Achieved:

RW Quality, timely and relevant documents and maps produced on complex emergencies and natural disasters.

Indicators:

Achieved:

RW Recommendations from Symposium+5 followed up; workshop hosted for humanitarian information management practitioners in the Middle East and North Africa. Awareness of donors and member states about ReliefWeb’s services improved.

Indicators:

Achieved:

RW Recommendations from information management and ICT reviews implemented. Metrics, client surveys and usability studies used to support editorial decision making.

Indicators:

Achieved:

RW Humanitarian trends and issues highlighted on website and made more meaningful through improved framing and visualization of content. Addition of special graphics and metrics. Strengthened partnerships with academia. “Policy and issues” section further developed and integrated.

Indicators:

Achieved:

ITS Core ICT services, system and platforms upgraded and strengthened in relation to business continuity and disaster recovery. An appropriate content management platform selected and implemented to meet OCHA wide content management requirements. Improvements to ReliefWeb, OCHA Online, the intranet, internal communications and dissemination of information among external partners implemented. Biannual user surveys of information management and web-based tools undertaken to determine level of satisfaction.

Indicators:

Achieved:

CERF Fully functioning centralized information management system established.

Indicators:

Achieved:

FCSS GDACS and VOSOCC maintained for use by disaster responders.

Indicators:

Achieved:

GMP OCHA guidance material developed and accessible to all staff on redesigned intranet.

Indicators:

Achieved:

DPSS ProCap Online further developed and linked to the Global Protection Cluster. DPSS information management strategy developed and OCHA protection monitoring and reporting formats standardised.

Indicators:

Achieved:

PIC National pandemic readiness standardized and measured for all United Nations programme countries. United Nations system adopts standardized indicators of readiness for United Nations Country Teams, including indicators endorsed by the United Nations Medical Service and the Department of Safety and Security. Inter-cluster information management strengthened through the provision of timely and effective information management services at headquarters and field levels. OCHA’s information products and services improved to meet the operational and analytical demands of decision makers, including Member States and IASC partners.

Indicators:

Achieved:

Goal Three: An effectively managed and responsive organization

Objective 3.1 — Improved management practices for “one OCHA”

Indicators:

Achieved:

GMP OCHA corporate identity (capstone) document research begun and annotated outline developed.

Indicators:

Achieved:

GMP Regional and field office ownership of the GMP strengthened.

Indicators:

Achieved:

GAT Implementation of OCHA-wide Gender Action Plan.

Indicators:

Achieved:

DERS GVA Strategic engagement with ODSG enhanced.

Indicators:

Achieved:

SCS Internal clarity on available emergency/surge personnel resources improved.

Indicators:

Achieved:

Objective 3.2 — Application of better financial tools

Indicators:

Achieved:

EO/AO Realistic and properly prepared cost plans completed.

Indicators:

Achieved:

EO/AO Improved administrative controls and practices established.

Indicators:

Achieved:

EO/AO Improved client orientation in services delivery.

Indicators:

Achieved:

EO/AO One financial operating system for all OCHA field offices.

Indicators:

Achieved:

ITS Requirements analysis, functional design and applications development for field office administrative system completed. Fully operational infrastructure installed.

Indicators:

Achieved:

DERS (Geneva) Capacity for sound financial management and accountability increased

Indicators:

Achieved:

Objective 3.3 — Accountable and transparent human resources planning and management

Indicators:

Achieved:

EO/AO Human Resources tools implemented and refined.

Indicators:

Achieved:

EO/AO Guidance and policy materials for headquarters and field administration further developed.

Indicators:

Achieved:

EO/AO Increased control over recruitment and administration of field staff.

Indicators:

Achieved:

EO/AO Improved geographic diversity in accordance with UN Secretariat objectives.

Indicators:

Achieved:

EO/AO New staff provided with basic OCHA training.

Indicators:

Achieved:

EO/AO Programme Manager review of staff training needs undertaken.

Indicators:

Achieved:

EO/AO Roster of pre-screened candidates used to fill international field posts.

Indicators:

Achieved:

GMP Induction and staff training modules reflecting corporate policies, standard operating procedures and guidelines on key humanitarian issues developed.

Indicators:

Achieved:

Objective 3.4 — Competent management cadre effectively leading teams and accountable for results

Indicators:

Achieved:

These tables are a consolidated list of indicators for all regional and field offices reflecting progress against the OCHA Strategic Framework 2007-2009. They include a measurement of performance (output and indicator) and their corresponding achievement.

Regional Offices

Regional Offices: Performance Indicators (200kb)