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Image: San Cristobal, Tachira. Source OCHA\Gema Cortes


General feedback from partners or stakeholders regarding the Venezuela Humanitarian Fund (VHF) can be sent to and will be answered by the pertinent focal point within the Humanitarian Financing Unit (HFU), in order to fully address or answer the issue raised by the sender.

Stakeholders with concerns or complaints regarding the Venezuela Humanitarian Fund processes or decisions that they feel have not been properly or insufficiently addressed through normal communication channels, can at any point in time contact the OCHA Head of Office or write to with these concerns. Complaints will be compiled, reviewed and raised to the Humanitarian Coordinator, who will then take a decision on necessary action(s). The Humanitarian Coordinator will share with the Advisory Board any such concerns or complaints and actions taken thereof.


Mr. Samir Elhawary
Deputy Humanitarian Coordinador/Head of Office
Humanitarian Financing Unit (HFU)
Complaints can be addressed to: